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How to Reach Us When You Need Support

Getting help doesn’t have to be a hassle. Our platform offers several ways to contact us, tailored to what you’re working on and how quickly you need answers. Whether it’s a quick question about your job matches or a deep dive into interview automation settings, we’ve got you covered.

Here’s a quick look at the main channels available:

From our experience, matching your issue to the right contact method speeds up the resolution process and cuts down frustration.

Why Live Chat Is Your Go-To for Fast Help

Live chat is great when you want quick answers without waiting on emails or phone calls. Our agents are ready during business hours and can see your account details right away, which helps them understand your issue fast.

When Should You Use Live Chat?

• Quick account or password questions
• Clarifying job match results or scores
• Interview scheduling conflicts or reschedules
• Basic troubleshooting or navigation help
• Getting immediate feedback on platform features

What to Expect from Chat Support

Response time averages 2-3 minutes during peak hours, and the team tries to resolve issues within the same session. If your problem needs deeper investigation, they’ll escalate it to email or phone support.

When Email Support Works Better

Not every problem fits into a quick chat, especially when it comes to custom integrations or technical complexities. That’s where email shines. It lets you provide detailed info and attachments, which helps our team dig into your issue thoroughly.

How Our Email Support Process Works

1. You send your message to [email protected] with all relevant details.
2. Auto-confirmation returns immediately with your ticket number.
3. Our specialists review the case within 4 hours on business days.
4. You receive a detailed reply or follow-up questions within 24 hours.
5. We keep communication open until your issue is fully resolved.

What to Include for Faster Help

• Your account email and company name (if applicable)
• Error messages or screenshots
• Steps you’ve tried to fix the issue
• Your device, browser, and operating system details
• Time zone for interview scheduling questions

Phone Support for Enterprise Clients and Emergencies

For larger organizations or urgent problems that block hiring workflows, phone support offers direct, high-priority assistance. If you’re eligible, you’ll have a dedicated number in your dashboard or receive it through email or chat.

Who Gets Phone Support?

The phone team includes senior specialists who know both the technical and business sides of our platform, so you get well-rounded support.

Helping Yourself First: Self-Service Resources

Before reaching out, it’s worth checking out our self-service options. Our help center and video tutorials cover a lot of the questions users ask daily. This can save you time and let you get back to work faster.

What’s in the Help Center?

• Account setup and profile optimization
• Job application and interview tracking tips
• Employer tools like posting jobs and scheduling interviews
• Technical troubleshooting and integration guides
• Billing and subscription management

Video Tutorials That Make It Simple

Short, focused videos walk you through key features like setting AI preferences, scheduling interviews, or linking your HR system. No fluff, just what you need to know.

Community Forum: Getting Tips from Other Users

Sometimes the best advice comes from people who use the platform every day. Our community forum lets you connect with fellow job seekers, recruiters, and HR pros to swap ideas and solve problems together.

Why Join the Forum?

• Industry-specific hiring tips and tricks
• Creative ways to use our AI job matching and interview tools
• Networking with other professionals
• Sharing feedback and feature requests directly with our team

The forum is moderated and accessible to all users at no extra cost. You can jump in anytime through your account or at community.offered.com.

Choosing the Right Contact Method by Issue Type

We want to make sure you reach the right people quickly. Here’s a simple breakdown based on common issues:

Getting the Most Out of Your Support Experience

Here are some quick tips from what users tell us makes support smoother and faster:

1. Be as specific as possible about your issue.
2. Include screenshots or error messages when you can.
3. Mention what steps you’ve already tried.
4. Let us know if you’re an employer or job seeker and your typical use case.
5. Check your internet connection and try a supported browser (Chrome or Firefox usually work best).

Following these steps helps our team diagnose issues quickly and get you back on track with minimal delay.

❓ FAQ